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The SFCCA Code of Conduct (CoC)

All members and non-members undertaking or having completed courses (trained persons) are required to accept the terms and conditions of this Code of Conduct, as updated from time-to-time, for continuing membership of SFCCA/ to hold any Certificates issued.

 

All 36 points across the four categories must be agreed/ adhered to:

A.  SFCCA Members or Trained Persons (as applicable) Shall NOT

  1. Lie or provide incomplete information in their application forms or CPD data to the SFCCA, or in information to the Association provided via their employers.

  2. Cheat/get a 3rd party to do the online auto-proctored exam for a SFCCA course. If caught they are debarred from membership for 5 years and any course/exam fees paid are non-refundable and also cannot be reused after 5 years.

  3. Act in any manner which is unethical and detrimental to their employer, fellow employees, SFCCA or its members.

  4. Violate any laws in the performance of their duties including but not limited to financial crime, data privacy, securities regulations, conflicts-of-interest, gifts & entertainment, anti-discrimination, sexual harassment, and Fair Dealing (aka Treating Customers Fairly (TCF)).

  5. Substantially use any SFCCA course material that has a course fee, with the intention of either using it or its derivative in either commercial or non-commercial training.

  6. Substantially use any other SFCCA “members only” content (e.g., articles, videos, free eLearning) with the intention of either using it or its derivative in either commercial or non-commercial training of non-members.

  7. Allow any third-party to access the SFCCA videos by sharing their LMS account login details, for any reason. Or record and/or facilitate the viewings of the videos by third parties, through any means, and for any reason.

  8. Allow any third-party access to SFCCA quizzes or the final examination questions through recording these by any means including during the 1:1 discussion on incorrect answers after the final examination.

  9. Undertake or facilitate cyber-crime activities designed to disrupt the ability of SFCCA to provide website access and/or deliver eLearning for its courses via its LMS and other service providers.

  10. Continue to use SFCCA designations or certified status if they no longer work for a Corporate Member and have not taken up individual membership.

 

B.  SFCCA Members or Trained Persons (as applicable) WILL

  1. Note that our HD videos have gone through various audio normalisations/ noise reduction. The Video On Demand (VOD) Content Delivery Network (CDN) we use is meant for countries with poor internet speeds in South Asia and Africa. It has a progressive buffer-conserving player demanding lower bandwidth and the player is optimised for serving at both low and high bandwidths. It is meant to work on any device.

  2. Nonetheless, note that if you wish to optimise the experience, please complete the SFCCA training on a high-quality laptop or PC (no mobile) with a 64-bit processor, 16GB RAM, a high-speed internet connection (5Mbps or more), use updated Chrome or Firefox, and (strongly recommended) external speakers (e.g. Creative).

  3. Note that the Videos are in MP4 and not all tablets support these videos. However, feel free to see if this works for you.

  4. Ensure uninterrupted internet access (min 0.5Mbps), and use of a high-quality laptop or PC (as above) fitted with HD camera and microphone, for the auto-proctored examination to avoid rebooking & an exam/admin fee.

  5. Ensure registration on a self service basis to take the exam on demand without prior scheduling, and follow the online auto-proctored examination rules and requirements.

  6. Use the SFCCA training for non-commercial purposes, to enhance their organisation's policies & procedures including internal training, provided that these are not "substantial word-for-word copies" i.e., the essence is used.

  7. Work for their employers with loyalty and respect, including adhering to all financial crime laws and regulations, including around data privacy, gifts & entertainment, and securities regulations.

  8. Adhere to their employer’s controls around conflicts-of-interest including timely reporting of information (e.g. on financial investments, gifts & entertainment) and seeking suitable approvals prior to undertaking any activities that would potentially violate their terms of employment.

  9. Bring to the attention of their employer through the governance organization and whistleblower channels any suspected compliance violations and/or unethical or illegal actions conducted by employees, which may attract either reputational or punitive financial actions against their employer.

  10. Serve all their employer’s clients taking into account regulatory requirements for Fair Dealing.

  11. Ensure, that interactions whether internal or external to clients and vendors, or with the SFCCA and other members, are based on mutual respect, are fair and are free of unwarranted discrimination and harassment.

  12. Ensure that all information provided to SFCCA in the course of the application process and subsequently (e.g. for CPD purposes) is true and accurate.

  13. Meet the Association’s requirements for continuing professional development (CPD) and respond to any random checks performed by the SFCCA.

  14. Participate in any community that SFCCA creates and lend support to other members, to the extent possible/practical.
  15. Abide by the rules that SFCCA creates for running the Association's social media groups. Non-adherence can be grounds for termination from that group even if the membership is unaffected. 
  16. Provide inputs to the SFCCA via the elected Academic Council to help enhance our course offering and improve course content.

 

C.  SFCCA Members and Trained Persons (as applicable) UNDERSTAND AND ACCEPT

  1. Fees once paid for Professional/ Associate courses are non-refundable for any reason (only the Fellow programme allows a partial refund as "In case a Learner fails the course, 50% of monies received by SFCCA are refunded").

  2. As a FCC consultant you can undertake SFCCA courses. However, this must not be with the intention of copying our model or content. In particular, content developers for competitor courses are not allowed on our courses.

  3. SFCCA works with third party service providers for both the LMS and Proctored Testing:

    • In this context a login account will need to be created for the LMS. For the LMS, limited personal data (your name and email) will reside outside Singapore as we set you up. Our data retention on the LMS is 7months/13 months (depending on the course). Please note that we will delete you from course access on the LMS, albeit your account that you setup will remain as this is in your control. 

    • No account is needed for the proctored testing, only registration. A Photo ID needs to be displayed for the proctored testing. The Learner is required to partially cover the National ID, Driving License, or Passport Number so that only the last 4 characters show (use a small sticker). This is the responsibility of the Learner and SFCCA will not accept any responsibility for data shared against this advice/requirement and subsequently misused by anyone for any reason.

    • For the proctored testing, the data will reside on the Microsoft Azure server in Singapore &/or in the EU. The proctored testing vendor is Singapore PDPA, GDPR, AICPA, EU-US Privacy Shield, Safe Harbor Policy, & ISO 270001 Compliant. Our data retention on the Proctored Testing platform is for 2 years after taking the examination.

    • We have taken due care (on a reasonable best-efforts basis) to ensure that third parties we outsource to, are well established service providers trusted by large companies and big brand universities.

    • Prospective learners (especially Singapore based course participants) can ask questions, if any, by email before paying the fees.

  4. A Learners contact emails (not phone numbers) will be shared via an online members directory with other SFCCA members.

  5. SFCCA may contact the Learner by email/phone either directly/via its agents to facilitate marketing of its other courses or events or other products/services; any agents appointed will have limited use of the data as specified.

  6. A maximum of 6 attempts will be allowed, and after 3 attempts a 6-week rest period will be enforced.

  7. While recertifications are allowed, this is only after an enforced rest period of 60 days in which the Learner will be given a list of areas to improve on.

  8. Only Learners scoring 100% in the first attempt are eligible for the Scholar's List of that certificate. 

  9. The course fee is non-refundable and a resit fee of SGD50 applies for all resits (other than where specified).

  10. In case course access needs to be extended, a fixed extension fee of SGD 150 will apply for 12 months access.

  11. Where a Learner fails an examination, a 1:1 discussion on the incorrect answers will not be done. However, a broad list of areas needing focus will be provided.

  12. Learners must adhere to the SFCCA "Members Only" Facebook Group Rules in their posts and comments. SFCCA may suspend or block members from the group who cannot follow these rules (even if membership is unaffected).

  13. Disciplinary actions against members/trained persons will be undertaken by the management of the Association, wherever necessary. Violation of this Code of Conduct can be grounds for a members suspension pending enquiry, membership termination, certificates issued revoked, and designations/ SFCCA certified status revoked.

  14. In the event of potential/actual membership termination/revocation of certificates issued by the SFCCA, the Association is entitled to make suitable enquiries from the member’s/trained person's employer/regulators, inform the entire membership body, take out any public notice, and undertake any other actions (e.g. consulting with its Advisory Board; filing a police report; pursuing legal actions in the country where the member/trained person is resident or in Singapore for e.g., financial claims for IPR violations), at its own sole discretion. SFCCA will undertake such actions in a reasonable and proportionate manner as it deems appropriate albeit on a best-efforts basis.

  15. SFCCA members and trained persons waive their rights to file defamation suits against SFCCA as a counter to such termination/revocation actions, understanding and accepting that these are a result of violations of the Code of Conduct which is a condition for continuing membership and to hold SFCCA certificates/designations/certified status.

D.  Governing Law

  1. These Terms of Use shall be governed by and construed in accordance with the laws of the Republic of Singapore, and you agree to submit to the non-exclusive jurisdiction of the courts of Singapore.

 

END